Refund policy

Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we take great care in the quality and craftsmanship of every piece.

Damaged Items

We only accept returns for items that arrive damaged or defective. If your jewelry piece is damaged upon arrival, please contact us within 7 days of receiving your order to request a return.

To request a return, please:

Contact us at [help.ritascopper.com] within 7 days of delivery.
Provide your order number and clear photos of the damaged item.
Our team will review your request and, if approved, provide instructions for returning the item.

Conditions

Returns are only accepted for items that are damaged or defective upon arrival.
Requests made after 7 days from the delivery date will not be accepted.
The item must be returned in its original packaging, unworn and unused, along with any certificates or documentation provided.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

Non-Returnable Items

Items that are not damaged or defective.
Items showing signs of wear, alteration, or resizing.
Custom or personalized jewelry pieces.

Refunds

If your return is approved, we will process a refund or replacement (please specify your preference) within 7 business days. You will pay the shipping to the warehouse